Terms and Conditions are never top of the to do list for a business owner. However when something goes wrong such as a customer disputes what they are paying for or when something does not go to plan- then you will wish you had taken the time to prepare your Ts and Cs and tell your customer about them.
A wise business owner will avoid uncertainty and misunderstanding . Such problems will take vital time and cost a small business money. So take steps to protect your business now , For the benefit of the business and clients you must set out everyone’s duties, rights and responsibilities.
A good start is to follow through the service what you actually do for your customers. You should think through every step and how you want it to work. As outsiders and experienced lawyers we can think of all the nasty problems that may well not occur to you .
Issues to be covered include:
- Terms of payment
- Guarantees and warranties offered
- A realistic timeline for delivery and queries.
- What will happen if client does not pay/you cannot deliver
- How to end the agreement
- What law will govern the contract
It is important to think this through for your business. Standard terms and conditions on the internet are all very well but probably will miss that one major problem particular to your business. As a result the more specific they are they more your business is protected.